Management services

TMMG specializes in customer acquisition and retention services. In short, we can help you not only get new customers, but keep the ones you have.

With our branding strategies, customized marketing plans, training and implementation assistance etc, we provide the right type of support for sales programs with a proven, repeatable track record for identifying the right activity to drive extraordinary results from your most highly valued potential and current customers.

Programs Include:

- Sales & Customer Service Training

- Account Management & Consulting

- Branding Strategies

- Onsite Support Services

The Idea Principle

TMMG

Identify

TMMG's experience in developing and delivering sales and service solutions, whether online or direct (inside sales, call center) allows you to consider us to be an extension of your business.

Identify

Identify:

- Where your customers are

- How they shop online

- How you are equipped to respond, sell and support your customers using contact center

- All assumptions about your customers, marketplace, competition and industry

Develop

Identify

Develop:

- Your over-the-web acquisition & retention strategy

- Your customer facing model within your contact center (calls, emails, chat)

- Your people process technology plan

- Your critical success factors and benchmarks

- A set of (or single) test programs and campaigns

Evaluate

Evaluate:

- Market receptiveness to the pilot campaigns

- "Customer Conversations" to evaluate success

- Results against assumptions and critical success factors and benchmarks

Adjust

IDEA Principle

Adjust:

- Your web and contact center campaigns, based on real customer feedback and results

- Relevant people-process-technology to maximize efficiencies

- Overall marketing and sales strategies online and within your contact center

- Our thinking

IDEA Principle

Still have questions? Let's chat! Call us for your free consultation 703-726-2767